Leaving Columbia Ultimate? Your switch to Resolvah, mapped.
With the legacy CUBS platform winding down, this is the moment to move to something built for how collections actually works today — not a green-screen era you've been working around for years.
- Accounts, debtors & balances
- Payment history, notes & activity
- Active payment arrangements
- Stored card & ACH payment tokens
- Compliance flags & audit trail
Migrating from Columbia Ultimate (CUBS · now Finvi) → Resolvah
Why agencies leave Columbia Ultimate.
Columbia Ultimate served the industry for decades, but the CUBS generation is being wound down — and most teams have spent years bolting workarounds onto an interface built for a different era.
A legacy platform on its way out, with the clock running on support and updates.
A dated, keyboard-driven interface that takes weeks for new collectors to learn.
Little to no modern self-serve experience for the consumer — almost everything runs through a person.
On-premise servers and IT overhead just to keep the lights on.
Columbia Ultimate vs Resolvah
Both can collect a debt. The difference is how it feels to your team, your clients, and the person on the other end.
Built before consumer self-service; resolving a balance almost always means reaching a collector by phone.
A warm, self-serve resolution experience. Dee explains the balance in plain language, offers plans people can actually afford, and lets them resolve it 24/7 from any phone.
On-premise, server-bound deployment that your IT team has to host, back up, and patch.
Fully cloud-hosted and always current — nothing to install, patch, or keep alive on a server in your office.
Compliance is layered on through procedure and add-ons rather than woven into the workflow.
FDCPA, Reg F, TCPA and state rules built into the everyday workflow, with a complete, exportable audit trail on every account and message.
Automation is rules-and-letters era; little in the way of modern AI assist for your collectors.
Modern automation and AI assist draft outreach, summarize an account at a glance, and surface the next best step — without taking the human out of it.
Legacy enterprise licensing and module fees, with a platform no longer being invested in.
Transparent, predictable pricing. The features that make recovery humane aren't locked behind surprise modules or per-seat upcharges.
Sunsetting support — and migrations off it are usually a do-it-yourself export scramble.
A guided wizard plus a real onboarding team that moves your accounts, history, active arrangements, and payment tokens for you — and stays on through go-live.
Comparison reflects general, publicly-observable platform characteristics and is provided to help you evaluate a switch. Columbia Ultimate is a trademark of its respective owner; Resolvah is not affiliated with or endorsed by it.
A migration you barely feel.
Because so many agencies are leaving CUBS at once, this is one of the most well-worn paths we run — your accounts, tradeline history, and stored payment methods all move across cleanly.
Prepare
We scope your portfolio, confirm the export path, and schedule a calm migration window.
Move
Your data comes across — accounts, history, active plans, and payment tokens — guided start to finish.
Validate
We reconcile every total with you against your old system before anyone relies on the new one.
Go live
Your collectors pick up where they left off, and your old system stays put until you're ready to retire it.
Worried about payment tokens? Every migration includes payment-gateway transfer — processor-to-processor token moves and re-vaulting for stored cards and ACH. No active arrangement is interrupted during the switch.
Switching from Columbia Ultimate
Can we move our Columbia Ultimate data to Resolvah without losing anything?
Yes. Migrations are built around a zero-data-loss promise — consumer and account records, balances, payment history, notes, active arrangements, and payment tokens all come across. Nothing in Columbia Ultimate is deleted during the move, so you keep your source of record until you've confirmed everything reconciles in Resolvah.
Will active payment plans keep running when we switch from Columbia Ultimate?
They keep running. Stored card and ACH tokens migrate with the accounts, and scheduled arrangements continue on their existing cadence — no consumer has to re-enroll or re-enter payment details, and no payment is interrupted during the cutover.
Columbia Ultimate is being sunset — is now really the time to switch?
It's the best time. Migrating on your schedule, while your current system is still running, is far calmer than racing an end-of-support deadline. You keep CUBS as your source of record until Resolvah is fully reconciled and your team is comfortable.
Don't see your system? See every migration we support.
Leave Columbia Ultimate behind — without leaving anything behind.
Book a 20-minute demo and we'll map your exact portfolio onto Resolvah, payment tokens and all.