A warmer alternative to CSS Impact.
CSS Impact is a capable cloud collections and billing platform. Teams choose Resolvah when consumer experience, dignity-led design, and pricing they can predict are what matter most.
- Accounts, debtors & balances
- Payment history, notes & activity
- Active payment arrangements
- Stored card & ACH payment tokens
- Compliance flags & audit trail
Migrating from CSS Impact (cloud collections & billing) → Resolvah
Why agencies leave CSS Impact.
CSS Impact covers a lot of ground across collections and billing. Agencies move to Resolvah when they want the consumer experience to feel human and the pricing to feel transparent, not enterprise-opaque.
Broad feature surface that can feel enterprise-heavy for the everyday floor.
Consumer experience is functional rather than dignity-led.
Pricing and packaging that aren't always easy to predict.
Collector-facing AI assist is limited.
CSS Impact vs Resolvah
Both can collect a debt. The difference is how it feels to your team, your clients, and the person on the other end.
Functional self-service; less focused on a warm, dignity-led experience.
A warm, self-serve resolution experience. Dee explains the balance in plain language, offers plans people can actually afford, and lets them resolve it 24/7 from any phone.
Cloud-based — a strength it shares with Resolvah.
Fully cloud-hosted and always current — nothing to install, patch, or keep alive on a server in your office.
Solid controls across collections and billing.
FDCPA, Reg F, TCPA and state rules built into the everyday workflow, with a complete, exportable audit trail on every account and message.
Strong workflow automation; modern AI assist for staff is limited.
Modern automation and AI assist draft outreach, summarize an account at a glance, and surface the next best step — without taking the human out of it.
Enterprise packaging that can be hard to predict.
Transparent, predictable pricing. The features that make recovery humane aren't locked behind surprise modules or per-seat upcharges.
API and CSV export — straightforward to migrate from.
A guided wizard plus a real onboarding team that moves your accounts, history, active arrangements, and payment tokens for you — and stays on through go-live.
Comparison reflects general, publicly-observable platform characteristics and is provided to help you evaluate a switch. CSS Impact is a trademark of its respective owner; Resolvah is not affiliated with or endorsed by it.
A migration you barely feel.
CSS Impact supports both API extraction and CSV export, covering your data modules including workflow-automation history — so the move into Resolvah is clean and complete.
Prepare
We scope your portfolio, confirm the export path, and schedule a calm migration window.
Move
Your data comes across — accounts, history, active plans, and payment tokens — guided start to finish.
Validate
We reconcile every total with you against your old system before anyone relies on the new one.
Go live
Your collectors pick up where they left off, and your old system stays put until you're ready to retire it.
Worried about payment tokens? Every migration includes payment-gateway transfer — processor-to-processor token moves and re-vaulting for stored cards and ACH. No active arrangement is interrupted during the switch.
Switching from CSS Impact
Can we move our CSS Impact data to Resolvah without losing anything?
Yes. Migrations are built around a zero-data-loss promise — consumer and account records, balances, payment history, notes, active arrangements, and payment tokens all come across. Nothing in CSS Impact is deleted during the move, so you keep your source of record until you've confirmed everything reconciles in Resolvah.
Will active payment plans keep running when we switch from CSS Impact?
They keep running. Stored card and ACH tokens migrate with the accounts, and scheduled arrangements continue on their existing cadence — no consumer has to re-enroll or re-enter payment details, and no payment is interrupted during the cutover.
How long does migrating from CSS Impact take?
Most agencies are live within days, not months. A guided wizard walks your team through each step, and a Resolvah onboarding specialist handles the heavy lifting and validates the data with you before go-live. Timing scales with portfolio size and how clean the source data is.
Don't see your system? See every migration we support.
Leave CSS Impact behind — without leaving anything behind.
Book a 20-minute demo and we'll map your exact portfolio onto Resolvah, payment tokens and all.