Time to retire FACS.
FACS has handled accounts for a long time, but it's firmly a legacy system. Resolvah moves your full portfolio onto a modern, cloud platform with the consumer experience today's debtors expect.
- Accounts, debtors & balances
- Payment history, notes & activity
- Active payment arrangements
- Stored card & ACH payment tokens
- Compliance flags & audit trail
Migrating from FACS (Financial Account Collection System) → Resolvah
Why agencies leave FACS.
FACS does the job, but it shows its age. Agencies move to Resolvah for a modern interface, real self-service, and the end of maintaining an aging system of record in-house.
Legacy interface that's slow for new collectors to learn.
Little modern consumer self-service — resolution runs through staff.
On-premise heritage with the maintenance and backup chores that come with it.
Automation and reporting a generation behind modern platforms.
FACS vs Resolvah
Both can collect a debt. The difference is how it feels to your team, your clients, and the person on the other end.
Staff-driven resolution; self-service isn't part of the design.
A warm, self-serve resolution experience. Dee explains the balance in plain language, offers plans people can actually afford, and lets them resolve it 24/7 from any phone.
On-premise install patterns you host and maintain.
Fully cloud-hosted and always current — nothing to install, patch, or keep alive on a server in your office.
Procedure-driven rather than built into the workflow.
FDCPA, Reg F, TCPA and state rules built into the everyday workflow, with a complete, exportable audit trail on every account and message.
Basic automation; no modern AI assist for collectors.
Modern automation and AI assist draft outreach, summarize an account at a glance, and surface the next best step — without taking the human out of it.
Legacy licensing for a platform that isn't modernizing.
Transparent, predictable pricing. The features that make recovery humane aren't locked behind surprise modules or per-seat upcharges.
Migrations are manual exports — we map and handle them for you.
A guided wizard plus a real onboarding team that moves your accounts, history, active arrangements, and payment tokens for you — and stays on through go-live.
Comparison reflects general, publicly-observable platform characteristics and is provided to help you evaluate a switch. FACS is a trademark of its respective owner; Resolvah is not affiliated with or endorsed by it.
A migration you barely feel.
FACS's account, debtor, and transaction records map cleanly into Resolvah across its modules, so your full history comes across rather than just current balances.
Prepare
We scope your portfolio, confirm the export path, and schedule a calm migration window.
Move
Your data comes across — accounts, history, active plans, and payment tokens — guided start to finish.
Validate
We reconcile every total with you against your old system before anyone relies on the new one.
Go live
Your collectors pick up where they left off, and your old system stays put until you're ready to retire it.
Worried about payment tokens? Every migration includes payment-gateway transfer — processor-to-processor token moves and re-vaulting for stored cards and ACH. No active arrangement is interrupted during the switch.
Switching from FACS
Can we move our FACS data to Resolvah without losing anything?
Yes. Migrations are built around a zero-data-loss promise — consumer and account records, balances, payment history, notes, active arrangements, and payment tokens all come across. Nothing in FACS is deleted during the move, so you keep your source of record until you've confirmed everything reconciles in Resolvah.
Will active payment plans keep running when we switch from FACS?
They keep running. Stored card and ACH tokens migrate with the accounts, and scheduled arrangements continue on their existing cadence — no consumer has to re-enroll or re-enter payment details, and no payment is interrupted during the cutover.
How long does migrating from FACS take?
Most agencies are live within days, not months. A guided wizard walks your team through each step, and a Resolvah onboarding specialist handles the heavy lifting and validates the data with you before go-live. Timing scales with portfolio size and how clean the source data is.
Don't see your system? See every migration we support.
Leave FACS behind — without leaving anything behind.
Book a 20-minute demo and we'll map your exact portfolio onto Resolvah, payment tokens and all.