Outgrowing Latitude's complexity? Meet Resolvah.
Latitude is one of the most widely deployed ARM platforms for a reason — but power shouldn't require a small team of specialists just to make a change. Resolvah gives you the depth without the drag.
- Accounts, debtors & balances
- Payment history, notes & activity
- Active payment arrangements
- Stored card & ACH payment tokens
- Compliance flags & audit trail
Migrating from Latitude by Genesys (Genesys / LatitudeByGenesys) → Resolvah
Why agencies leave Latitude by Genesys.
Plenty of agencies run Latitude well. The ones who leave usually do it for the same reasons: it's heavy to configure, expensive to extend, and the modern consumer experience is something you bolt on rather than something you get.
Powerful, but complex enough that routine changes need specialist help or a vendor ticket.
Enterprise pricing and add-on modules that add up quickly as you grow.
A consumer-facing experience that lags the in-house tooling unless you pay to modernize it.
Long lead times to roll out new strategies your floor needs now.
Latitude by Genesys vs Resolvah
Both can collect a debt. The difference is how it feels to your team, your clients, and the person on the other end.
Consumer self-service is an add-on layer; the polished experience usually costs extra to enable.
A warm, self-serve resolution experience. Dee explains the balance in plain language, offers plans people can actually afford, and lets them resolve it 24/7 from any phone.
Available hosted, but often runs as a heavyweight, specialist-managed deployment.
Fully cloud-hosted and always current — nothing to install, patch, or keep alive on a server in your office.
Strong controls, but configuring and maintaining them is a specialist job.
FDCPA, Reg F, TCPA and state rules built into the everyday workflow, with a complete, exportable audit trail on every account and message.
Deep workflow rules; modern AI assist for collectors is limited or add-on.
Modern automation and AI assist draft outreach, summarize an account at a glance, and surface the next best step — without taking the human out of it.
Enterprise licensing with module and professional-services costs that scale up fast.
Transparent, predictable pricing. The features that make recovery humane aren't locked behind surprise modules or per-seat upcharges.
Changes and migrations typically route through vendor services and lead times.
A guided wizard plus a real onboarding team that moves your accounts, history, active arrangements, and payment tokens for you — and stays on through go-live.
Comparison reflects general, publicly-observable platform characteristics and is provided to help you evaluate a switch. Latitude by Genesys is a trademark of its respective owner; Resolvah is not affiliated with or endorsed by it.
A migration you barely feel.
Latitude's G6 data model maps cleanly into Resolvah, including your result and condition codes — so your collectors recognize their accounts on day one.
Prepare
We scope your portfolio, confirm the export path, and schedule a calm migration window.
Move
Your data comes across — accounts, history, active plans, and payment tokens — guided start to finish.
Validate
We reconcile every total with you against your old system before anyone relies on the new one.
Go live
Your collectors pick up where they left off, and your old system stays put until you're ready to retire it.
Worried about payment tokens? Every migration includes payment-gateway transfer — processor-to-processor token moves and re-vaulting for stored cards and ACH. No active arrangement is interrupted during the switch.
Switching from Latitude by Genesys
Can we move our Latitude data to Resolvah without losing anything?
Yes. Migrations are built around a zero-data-loss promise — consumer and account records, balances, payment history, notes, active arrangements, and payment tokens all come across. Nothing in Latitude is deleted during the move, so you keep your source of record until you've confirmed everything reconciles in Resolvah.
Will active payment plans keep running when we switch from Latitude?
They keep running. Stored card and ACH tokens migrate with the accounts, and scheduled arrangements continue on their existing cadence — no consumer has to re-enroll or re-enter payment details, and no payment is interrupted during the cutover.
How long does migrating from Latitude take?
Most agencies are live within days, not months. A guided wizard walks your team through each step, and a Resolvah onboarding specialist handles the heavy lifting and validates the data with you before go-live. Timing scales with portfolio size and how clean the source data is.
Don't see your system? See every migration we support.
Leave Latitude by Genesys behind — without leaving anything behind.
Book a 20-minute demo and we'll map your exact portfolio onto Resolvah, payment tokens and all.